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Complaints Procedure  Our commitment to customers

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy with the service we provide

  • It can be about anything
  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive a poor quality service
  • When you have a problem with a member of staff

How to make a complaint

If you wish to make a complaint you can contact our Office Manager Kerrie Lever in any of the ways listed below. Your complaint will be full investigated and a response issued within 10 working days.

By email at kerrie.lever@prestige4property.com

In writing to
Prestige Property International Ltd
The Mill House
6 Worsley Road
Manchester
M28 2NL

By phone on 0161 - 790 - 9000

By fax on 0161 - 794 - 9381

In person at our offices

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